Help desk technical support representative, with five years’ experience working with end-users and professionals. Adheres to high level of service ethics, demonstrating customer-oriented communication skills and quick grasp of client requirements. Regularly provided efficient technical support over the phone, maintaining presentable phone demeanour, courteousness, and creativity. Accurately documented all technical support and customer’s help-desk interaction. Followed help-desk policies to the letter – Prepared reports of activity and stayed up to date regarding system information.